Old folk at lunch

Friday, December 11, 2009

Lazy Toyota dealer

The master keys of Toyota Echo cars have a design fault. They break after a few years. And since they have electronics in them, you have to go to a Toyota dealer to get them replaced. So when mine broke recently I took it in to the Woolloongabba dealer near me. Since the key was 5 years old, I also asked for the battery in it to be replaced.

When I came to collect it, however, the new key was still not working. They said that they were out of batteries and had just put my old battery back in. So the battery was probably flat and that was why the key was still not working. Yet they asked me to pay for it! They asked me to pay for a key that was not working. I said that I would pay them only when they got it working.

They then said I could not take the car until I paid. I asked to see the manager etc and while they were distracted, I got into the car and drove off anyway. If people try to push me around, I push back.

Lo and behold! Half an hour later I got a phone call. They now had the needed new battery and asked me to come back and have it fitted. And that did fix the key. I then paid. But if I had not bucked, I would still be waiting for it. It turns out that there is a shop right over the road from them that sells the batteries concerned. They were just too lazy to do a 3 minute walk. I don't think their Tokyo headquarters would be impressed.

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